FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery time depends on the product, fulfillment location, destination, and carrier. Some U.S.-fulfilled items may arrive in approximately 3–5 business days after processing, while internationally fulfilled items may take approximately 10–15 business days after processing. These are estimates, not guaranteed delivery dates.

Why might my order arrive in more than one package?

FurDuo works with trusted third-party fulfillment partners and warehouses. If products in the same order are fulfilled from different locations, they may ship separately, use separate tracking numbers, and arrive on different days.

How do I track my order?

Once a shipment leaves the fulfillment facility, we send tracking information to the email address used at checkout. Orders shipped in multiple packages may generate multiple tracking updates.

Who do I contact if there is a problem with my order?

Contact FurDuo directly at support@furduo.com. Include your order number so we can review the shipment or purchase.

What is the return window?

Contact us within 30 days of delivery if you need return assistance. Please contact FurDuo before mailing anything back so we can confirm eligibility and provide the correct instructions.

What if my item arrives damaged or incorrect?

Email us with your order number, a description of the problem, and clear photos of the item and packaging when available so we can review it quickly.

Can I cancel an order?

Contact us as soon as possible if you need to cancel. We will try to help before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or shipped.

Do you sell products for both dogs and cats?

Yes. FurDuo carries pet essentials for grooming, walking, feeding, play, travel, comfort, cleanup, and everyday routines for dogs and cats.

How can I contact FurDuo?

Email support@furduo.com. If your question is about an order, include the order number.