Returns

We want you and your pet to feel confident ordering from FurDuo.

30-Day Return Support

Contact us within 30 days of delivery if you need return assistance. Email support@furduo.com with your order number and a brief explanation of the issue.

Return Eligibility

Items should be returned in the condition received, with included parts and accessories whenever possible. Return eligibility can depend on the item, its condition, and the reason for the return. Contact us before sending anything back so we can confirm the correct return instructions.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us promptly and include clear photos of the item and packaging when available. We will review the issue and provide the appropriate resolution.

Return Shipping

If a return is approved, we will tell you where to send the item and whether any return-shipping cost applies before you ship it. Please do not send products to a supplier or warehouse address without instructions from FurDuo.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to help before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or shipped.

Refunds

Approved refunds are returned to the original payment method. After a refund is processed, your bank or payment provider may require additional time before the funds appear in your account.

Questions?

Email support@furduo.com with your order number and we will help you with the next step.